A Chinese woman, identified only by her surname Yan, was offered two refunds from Apple for her new iPhone X, as the AI-powered facial recognition technology was unable to tell her and her other Chinese colleague apart.
Yan from Nanjing in east China, told local news that despite personally activating and configuring the facial recognition software, her female work colleague was able to get into both devices on every single attempt.
Yan phoned the Apple support helpline when she discovered the design flaw but she claimed the staff did not believe her. She then went with her colleague to the nearest Apple store and demonstrated the issue to staff.
Thinking that a faulty camera was to blame, the store operator gave Yen a refund, which she used to purchase another iPhone X.
But the new phone turned out to have the same problem, prompting the store worker to offer her another refund and suggesting to Yan that it was probably not an issue with the camera but with the software itself.
Newsweek has reached out to Apple for comment. A response has not yet been received.
One Twitter user has reacted by accusing the creators of Face ID to have only "properly tested on white people".